Penguin

Where do you deliver?
We ship worldwide with:

GLS or PostNord for Danish orders

FedEx or UPS for international orders 

How long will my deliver take?
After the package has left our warehouse normal delivery time is 1-2 business days for orders to be shipped in Denmark, 3-5 business days for orders to be shipped in EU, 3-5 business days for orders to be shipped in other countries. You’ll get an email notification from us when your order is ready to be shipped.

How much does it cost?
The shipping costs depend on the shipping address and they will be shown before you finalise your purchase.

Are there any extra costs (taxes, duties, customs etc.) I have to pay in addition to the prices shown on your web store?
For shipments outside of the European Union (EU):
After choosing the country of delivery on the cart page, you’ll see your final prices.

For deliveries outside the EU, Danish VAT won’t be counted. Packages are shipped as Delivery Duty Unpaid (DDU) which means the recipient is responsible for payment of all applicable duties, taxes and other fees. Please contact your local customs office for more information.

Please visit our Terms and conditions page for more information.

Can I cancel or change my order?
If you regret your purchase or you want to add some more products to your order you can write us at service@architectmade.com. Please indicate your name, the products you wish to return as well as the order number and date. Our Customer Service will give you further instructions on how to proceed. Please note, that if your order has already been shipped, you need to return the package in accordance with our return policies.

Please visit our Terms and conditions page for more information.

Can I track my order?
Please send an e-mail to service@architectmade.com to find out where your delivery is and when to expect it.

What if my package didn’t arrive?
Home deliveries are made during business hours from Monday to Friday, excluding public holidays. For undeliverable packages, UPS will leave a note and you can pick up your delivery from a UPS Access Point near you. UPS Access point will store your package for 10 days.

If there’s no Access Point near you or UPS was unable to leave you a note, please contact UPS to arrange a new delivery time.

If your package cannot be delivered or it is not picked up from a pick-up point, it will be returned to us. As we can’t re-dispatch orders that have been returned to us as undeliverable or uncollected, we will consider your order cancelled (even in the absence of your formal cancellation) and we will issue you a full refund, including the delivery costs.

Please send an e-mail to service@architectmade.com for more information.

Can I return or exchange a product that I ordered?
For all products ordered from our web store, you have a right of return and refund during a period of fourteen (14) days from the day you receive your order. You are responsible for return shipping costs. Send an e-mail to service@architectmade.com to arrange the return/exchange. Please indicate your name, the products you wish to return as well as the order number and date.

Please visit our Terms and conditions page for more information

What if the products received are damaged or incorrect?
We’re sorry for the inconvenience. Please contact our Customer Service and they will assist you. Indicate your name, order number and products concerned. Attach an image of damaged products if possible. You can find the order number in the order confirmation and shipping confirmation emails we’ve sent you.