Terms and Conditions | ARCHITECTMADE
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Terms & Conditions

Welcome to architectmade.com, we hope that you are satisfied with our webshop and that you will enjoy your favorite products picked from our range.
These terms and conditions are applicable on all purchases through our webshop at architectmade.com. Modifications of these Terms and Conditions are only binding upon the written consent of ARCHITECTMADE.

Our Details

ARCHITECTMADE
Roholmsvej 10, 2nd floor
2620 Albertslund
E-mail: service@architectmade.com
Tel: +(45)20 30 60 23
CVR/VAT No: 27486444

Prices

Consumers that are EU-residents

VAT/Sales tax is included in all prices shown in the webshop.
Please note that all prices are displayed with Danish VAT/sales tax on 25%, which all EU-residents will have to pay.
EU-residents will not be charged with additional national VAT.
The VAT/sales tax percentage of the total amount will be displayed in the basket before you finalize your purchase.
Any additional customs duties, taxes, levies and the like that are not shown before you finalize your purchase are not included in the purchase price, and will not be incurred by ARCHITECTMADE.
Shipping costs will appear in the basket before you finalize your purchase.

Consumers that are non EU-residents

Prices shown in the webshop does not include VAT/sales tax.
Non-EU residents will have to pay import VAT/Sales tax according to the national regulation in the country in question. Import VAT/tax will not appear on the payment summary in the basket.
ARCHITECTMADE is not responsible for the additional taxes and we encourage you to seek more information on taxes at your local authorities.
Any additional customs duties, taxes, levies and the like that are not shown before you finalize your purchase are not included in the purchase price, and will not be incurred by ARCHITECTMADE.
Shipping costs will appear in the basket before you finalize your purchase.

Custom/import

The addressee of the order is responsible for all customs duties and the like according to all custom laws for importing the products and will be required to pay any additional charges in connection with the delivery.
Please note that it is the person receiving the delivery and not the person placing the order that will receive a request for payment of the additional charges.
Unfortunately ARCHITECTMADE has no control over the additional charges and cannot predict what they may be, why we are not able to offer assistance in this matter. As custom laws vary from country to country, we recommend that you contact your local custom office for more information.
You or the person receiving the delivery will be the importer of the products and it is your responsibility to check that the ordered products comply with national import regulation. ARCHITECTMADE is not liable for orders stuck in custom and you or the recipient of the delivery will have to get in contact with the custom authorities if the order is stuck in custom and pay the additional amount to release the products.
ARCHITECTMADE cannot be held liable for delays in delivery due to products stuck in custom.

Price changes

Prices are subject to change without notice.

Payment

We accept Dankort, MasterCard, Visa, Visa Electron, American Express and Maestro.

Shipping

We ship worldwide.
Are you living in Denmark, Post Danmark will deliver your package. In the rest of the world we deliver with UPS.
The shipping costs depend on where you live, but will show before you finalize your purchase.

Delivery times

In Denmark we have day to day delivery if you purchase before 14.00. Other orders will be delivered within 1-2 business days.
In EU the delivery time is 2-3 business days.
Outside EU the delivery time is 3-5 business days.
The above stated is our normal delivery times, but ARCHITECTMADE do not guarantee that the delivery in certain cases do not exceed the stated delivery times. Furthermore ARCHITECTMADE is not responsible for any delays caused by either UPS, Post Danmark or other shipping companies.

Return Policy

Are you not satisfied with your purchase, you are welcome to return it to us if you let us know within 14 days from the delivery of your order. You can write us an e-mail at service@architectmade.com or fill out the return form here
The products should be returned to us within 14 days after you informed us of the cancellation of your order.
The product(s) must be sent to us in the same condition as you received it.
You are welcome to test the products in your home and decide if you want to keep them. If you have handled items unnecessary to determine the nature, characteristics and the way they operate, ARCHITECTMADE is not obliged to refund the full amount for the items.
In case you want to return the products, it must be done in their original casing.
When you return our products, shipping costs will be incurred by you.
We will refund you the payment including reasonable shipping costs to ship the product to you. Shipping costs paid returning the product are not refunded by ARCHITECTMADE.

Returns should be sent to:

ARCHITECTMADE
Roholmsvej 10, 2nd floor
2620 Albertslund
Denmark
Mrk: Customer Return

Please include the delivery note in the package as it helps us quickly locate the order.

Complaints

We quality check all our products before they are sent to you to make sure that they correspond to our high standards. However, if a product fails to live up to your expectations please let us know immediately at service@architectmade.com, with a short description of your complaint and attached a picture of the product error.
We will handle all complaints as soon as possible, but please expect a response time on 1-3 weeks.
Please don’t return your products to us before you have filed a complaint and we have replied to you.
Complaint products can be returned to us on the following address:

ARCHITECTMADE
Roholmsvej 10, 2nd floor
2620 Albertslund
Denmark
Mrk: Customer complaint

Remember always to include your contact information in your package.
When received, we will review the product and repair or send you a replacement. ARCHITECTMADE will refund you any reasonable shipping costs.
The Danish Sale of Goods act applies to your purchase to which we refer for more information on regulation on defective products.

Privacy

We will not sell or share your information with any third party, since your privacy is equally important to our privacy.

Use of Cookies

We primarily use cookies for web analysis and user experience optimization on our website. Cookies are set in order to optimize your browsing experience and to identify your computer and your personal settings. Cookies are also used for statistical purposes, in our case Google Analytics. If you want to disable/delete cookies in your browser, you can do so by accessing the ‘Help’ tab in your browser.

Redress

We hope that you are satisfied with our customer support, as it is important to us to give our customers the best service possible.
As a consumer you will however always have the option to complain to The Consumer Complaints Board:

The Consumer Complaints Board,
Carl JacobsensVej 35
2500 Valby
Denmark
Telephone: +45 41 71 50 00
E-Mail: kfst@kfst.dk

Visit the board at http://www.forbrug.dk for more information.

Keep in touch
Roholmsvej 10A2620 AlbertslundDenmark • Tel +45 20 30 60 23info@architectmade.com